Refund policy

REFUND AND RETURN POLICY

RETURN AND REFUND POLICY

Last updated: [07/25/2025]

At Jewelry Your Style we are committed to the exceptional quality of every piece of jewelry. This policy establishes our terms for returns and refunds.

RETURN POLICY

IMPORTANT: We only accept returns for manufacturing defects. Returns are not accepted for change of mind, incorrect size, or personal preferences.

COVERED MANUFACTURING DEFECTS

We accept returns only for the following manufacturing defects:

  • Defective or broken soldering at time of delivery
  • Loose settings or stones that detach due to manufacturing defect
  • Plating or finishes that peel off immediately after delivery
  • Clasps or mechanisms that don't work properly due to factory defect
  • Significant differences between received product and published technical specifications

PERIOD TO REPORT DEFECTS

  • 30 days from delivery date to report manufacturing defects
  • Photographic evidence of defect required
  • Proof of purchase mandatory

PRODUCTS NOT ELIGIBLE FOR RETURN

  • Personalized or engraved jewelry
  • Products damaged by improper use or accidents
  • Normal wear from use
  • Earrings for hygiene reasons (except evident manufacturing defects)
  • Change of mind about design, color or style
  • Size issues (we recommend consulting our size guide before purchasing)

PROCESS TO REPORT DEFECTS

  1. Immediately contact our customer service at [your email] or [your phone]
  2. Provide order number and detailed description of defect
  3. Send clear photographs showing the manufacturing defect
  4. Our team will evaluate the case within 24-48 hours
  5. If defect is confirmed, we will send return instructions

DEFECT EVALUATION

  • Our technical team will evaluate each case individually
  • We reserve the right to request product return for inspection
  • Only defects confirmed as manufacturing errors will be eligible for refund or exchange

SOLUTIONS FOR CONFIRMED DEFECTS

  • Professional repair at no cost (when possible)
  • Full refund (same original payment method)
  • Replacement with identical product (subject to availability)

RETURN SHIPPING

  • Free shipping for returns due to confirmed manufacturing defects
  • We will provide prepaid shipping label
  • Return address: [18125 N US Highway 41-Lutz, Fl 33549]

PROCESSING TIME

  • Evaluation: 3-5 business days after receiving product
  • Refund: 5-10 business days once return is approved
  • Replacement: 7-14 business days (subject to availability)

QUALITY GUARANTEE

All our pieces include a 30 days warranty against manufacturing defects. This warranty does not cover damage from normal use, accidents, or misuse.

CONTACT

To report manufacturing defects:

  • Email: yourstylegisscom@hotmail.com
  • Phone: (813) 682-7586
  • Hours: Monday to Saturday, 10:00 AM - 6:00 PM EST

LEGAL NOTE

This policy complies with applicable consumer protection laws. Consumer legal rights established by law are not affected by this policy. For specific legal inquiries, we recommend consulting with a local attorney.

FINAL SALE: Except for manufacturing defects, all sales are final.